MONIDEE OFFERS INNOVATIVE SOLUTIONS FOR A LARGE SCALE OF CREATIVE CONCEPTS, BASED UPON HER FLEXIBLE ONLINE PLATFORM:
Customer Support team member:
We are looking for a team player to reinforce our Customer Support team. This new team member must be able to combine the skills of an Account Manager, Business Analyst and Project Manager in one.
As a Customer Support team member you are the contact person for our customers. You ensure that everything runs smoothly so that the customer can make optimal use of our software products and services. This enquire communication skills, a project-based approach (Agile), a goal driven mentality and an accurate administration skill. You will provide training courses to our software users and also intensive customer relationship management is part of the job. You are a troubleshooter as well as a service provider. Our philosophy is: “We listen to problems and offer solutions!”.
Being the bridge between our Software developers and the customer, you will analyse the customer's wish, translate it and transfer it to the Software developers for development. In order to solve the customer's wish, you approach this in a structured manner, you are responsible for the coordination. In addition to your defined role, there is a lot of room for development in other directions.
You have the drive to grow with MonIdee and to continuously develop yourself. Working together as one team fits you like a glove, but working independently is also no problem. You fit perfectly in our team, where you show initiative and are driven to develop and provide high-quality products and services. You adapt yourself to any environment, whether informally or formally with our customers, and you can communicate at any level.
In addition, you have finished a higher professional education with relevant study program and have 2-3 years of work experience. In addition to Dutch you can make yourself perfectly understandable in English in word and writing. Knowledge of other languages such as French is an advantage. Experience in and affinity with financial products such as shares and options is a plus, as experience in project management.
We offer a promising career path:
A challenge! Working at MonIdee means the freedom and possibilities of a small organization with the advantages of an international. You receive an excellent salary, an employee benefits scheme and secondary employment conditions which can be designed according to your own vision. To gather knowledge of our software an internal training will be provided, following external courses to develop other skills, we would be happy to facilitate that for you. Our office is located at the Zuidas in Amsterdam, where we also have facilities as a fitness room and swimming pool.
This vacancy gives you a concise picture of your possible job and we are looking forward to your resume. If you want to know more about our organisation please check www.monidee.com/about-us/
If you are interested in the above vacancy please send an email with your resume to firstname.lastname@example.org